Ordering Policies

Effective Date: November 4, 2024

At All A-Board Charcuterie, we take great care in preparing fresh, high-quality charcuterie boards, cups, cones, boxes, boards, and grazing tables. Due to the perishable nature of our products and the time required to curate each order, we have a strict refund, cancellation, and deposit policy to ensure fairness and quality for all customers.

1. NON-REFUNDABLE BOOKING FEES & DEPOSITS

For Standard Orders (Pick-Up & Local Delivery)

A non-refundable booking fee is required at the time of purchase to secure your order.

This fee is applied toward your total order but is non-refundable if you cancel.

Orders under $50: 10% non-refundable booking fee

Orders $50–$100: 15% non-refundable booking fee

Orders over $100: 25% non-refundable booking fee 

For Grazing Tables & Large Event Orders

A 50% non-refundable deposit is required at the time of booking.

The remaining balance must be paid at least 14 days before the event.

If canceled more than 14 days in advance, the deposit may be applied as credit toward a future event (must be used within 6 months).

Why Do We Charge a Booking Fee?

This fee covers the time and resources required to source, prepare, and package your order. If an order is canceled or not picked up, the fee helps offset costs incurred in preparation.

If you cancel at least 48 hours in advance, you will receive a refund minus the non-refundable booking fee.

Cancellations within 24–48 hours are eligible for a 50% refund or full credit toward a future order (minus the booking fee).

Cancellations within 24 hours or missed pickups are non-refundable due to the perishable nature of our products.

This policy ensures fairness and helps us continue providing the best service to all customers.

2. ORDER CANCELLATIONS

For Local Pickup & Delivery Orders

Cancellations with 72+ hours' notice: Eligible for a full refund (minus the non-refundable booking fee).

Cancellations within 48-72 hours: 50% refund (minus the non-refundable booking fee) or full credit toward a future order.

Cancellations less than 48 hours before pickup/delivery: Non-refundable due to ingredient sourcing and product preparation.

3. REFUND & RETURN POLICY

Due to Food Safety Regulations, We Do Not Accept Returns on Perishable Items.

If your order arrives damaged, incorrect, or missing items, we will work with you to resolve the issue.

How to Request a Refund or Replacement

- Contact Us Within 24 Hours – Email hello@allaboardcharcuterie.com or call 228.234.1611 with your order details.

- Provide Photos – Attach clear photos showing the issue (damaged packaging, incorrect items, etc.).

- Refund or Credit Determination:

• Submitting a refund request does not guarantee approval.
• Each refund or replacement request is reviewed on a case-by-case basis, and a determination will be made based on the circumstances, available evidence, and our discretion.
• Possible resolutions may include:

                 - A full or partial refund (excluding non-refundable fees).

                 - A replacement order, if feasible.

                 - Store credit for a future purchase.

Note: We DO NOT offer refunds for personal taste preferences or failure to pick up an order.

4. NO-SHOW OR MISSED PICKUP POLICY

Orders not picked up within 2 hours of the scheduled time will be forfeited and are non-refundable due to their perishable nature.

If you are running late, please contact us as soon as possible to make alternative arrangements.

5. WEATHER-RELATED CANCELLATIONS & EMERGENCY EXCEPTIONS

We understand that unforeseen circumstances, including severe weather or emergencies, may impact scheduled events. We offer the following options for grazing tables and large catering orders only:

Severe Weather Conditions

If severe weather conditions—including tornados, hurricanes, flooding, etc. or other acts of nature—prevent an event from taking place, we will allow the deposit to be applied as a credit toward a rescheduled event within 6 months. 

- Rescheduling requests must be submitted at least 48 hours in advance of the original event date. ***Availability for rescheduled events is subject to booking capacity. 

Safety is our priority, and we understand that unforeseen weather events can impact plans. Please contact us as soon as possible to discuss rescheduling options.

Emergency Cancellations

In cases of family emergencies, sudden illness, or other unavoidable circumstances, we will review requests on a case-by-case basis.

Documentation (e.g., venue closure notice, medical emergency confirmation) may be required.

If approved, we may offer credit toward a future order instead of a refund.

Note: This policy applies only to large event orders, not standard pick-up or delivery orders.

6. SUBMITTING A REFUND OR CANCELLATION REQUEST DOES NOT GUARANTEE APPROVAL

We evaluate refund and cancellation requests on an individual basis and reserve the right to deny requests that do not align with our stated policies. Factors we consider include:

• The timing of the cancellation.
• The nature of the issue.
• Supporting evidence provided by the customer.
• Our ability to resolve the concern through store credit or alternative solutions.

We strive to be fair and reasonable in all situations while maintaining the integrity of our business and commitment to quality.

7. CONTACT FOR REFUND & CANCELLATION REQUESTS

📧 Email: hello@allaboardcharcuterie.com

📞 Phone: 228.234.1611

We are committed to customer satisfaction and will do our best to resolve any concerns promptly.